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InnMessaging, is a complaint and suggestion tracking module, which provides management with instant information about a customer complaint and feedback, giving on-line status of action taken on the complaint.

In the days of yore, hotel managers would burn midnight oil to analyze the number of complaints that had been lodged by customers using different hotel facilities. The senior management would find themselves paralyzed with such a report as it would not usually have any feedback as to how the complaints were resolved and in how much time. Also sometimes the customer’s feedback after the complaint resolution would not get recorded. ISG’s digital customer service agent does all these and much more.

InnMessaging has been developed in alignment with our strategy :

  • Of integrating work processes with technology
  • Responding to the changes in demand from the hospitality fraternity

Some Salient Features :

  • On-line guest complaint notification
  • Group the complaints you receive under customized folders
  • Drag and drop complaints into desired folders

Some of the reports that InnMessaging provides :

  • Complaint Status
  • Time taken to resolve complaints
  • Pending Complaints

So if you are serious about tracking transaction time at your hotel and are keen to know how many customers left your hotel this morning satisfied or dissatisfied, then this is the solution for you.

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